Delivery

We deliver every parcel with PostNord, and returns go with PostNord too. At checkout you choose whether to have the delivery to a service point or to your door, or alternatively Företagspaket if you order as a business. You can redirect a parcel to another service point — this is done in the PostNord app once the parcel is on its way to you. We ship our parcels with the strictest identity requirements, so the personal identity number of the person receiving/collecting the order must match the person who signed the rental agreement with BankID here at Flexfoto for the order to go through.

Bear in mind: if you book home delivery, PostNord delivers right up to 22:00 in the evening. If you need the products on a particular day, we recommend choosing an arrival day one day earlier — the price difference is marginal.

The PostNord app

We strongly recommend installing and using PostNord's app for iOS and Android. Once installed, also make sure you register your phone number and/or email address in the app, and use the same details when you order from Flexfoto — then all your parcels, and returns, are added to the app automatically. With the PostNord app you can:

• Track your Flexfoto shipments and returns
• Get digital notifications
• Collect parcels without ID when BankID is used
• Manage and track returns
• See the size of the parcel
• Search for service points and opening hours

The app is available for iOS and Android. Download it from the App Store or Google Play. If you would rather not download the PostNord app you can track your shipment directly at postnord.se.

Only Nordic Swan Ecolabelled and carbon-offset transport

We use only PostNord's Nordic Swan Ecolabelled delivery methods. The Nordic Swan Ecolabel guarantees a delivery that meets strict requirements on climate performance and high energy efficiency. Nordic Swan Ecolabelled e-commerce transport is an official third-party label with 20 demanding criteria across all of PostNord's e-commerce deliveries — climate, environment and social conditions. On top of that we carbon-offset all our transport.

Returns

We aim to make returns as smooth as possible. Pack it in the same box you received, and we include tape or a carton that can be resealed. You can choose to return via a PostNord service point or book a pickup, where PostNord comes to your home to collect the parcel. You choose whichever suits you best! Do read more about our returns.

Short answer: two journeys instead of one, heavy and insured goods — and flat shipping prices set below our own cost.

When you shop in an ordinary web shop the parcel travels one way. With us it always travels two: out to you, and home to us again. That alone makes the cost double the shipping prices you are used to.

This is what is included:

The return shipping. You never pay extra to send the equipment back. You choose whether to leave the parcel at a PostNord service point or to book a pickup at your door — pickup is included for everyone, no matter how you chose to receive the delivery.

Proper packaging. The equipment travels in a protective hard case, not in a bag. That makes the parcels heavy and bulky — and PostNord charges by weight and size.

Insurance at replacement value, both ways. Every shipment is insured for what the equipment costs to buy new, the whole time PostNord has it — out to you and home to us again. If a lens worth 40,000 kr is crushed in transit, the insurance covers it, not you.

PostNord's best services. We ship with strict identity checking — only the person who signed the rental agreement can collect the parcel — plus fast delivery and full flexibility for you as the recipient. In the PostNord app you can redirect the parcel to another service point or choose a time for the home delivery.

Nordic Swan Ecolabelled and climate-compensated transport. We use only PostNord's Nordic Swan Ecolabelled delivery methods, and we climate-compensate on top of that.

Shipping is not a revenue stream

Shipping is priced in five fixed steps by how large the shipment is, and you see which one applies right in the cart. The price is the same wherever in Sweden you live — we charge nothing extra for distance. What decides the step is the shipment’s size: PostNord charges for the GREATER of the parcel’s real weight and its volumetric weight, and a hard case is light but bulky, so size usually decides rather than weight. All five steps sit below what PostNord invoices us for the same shipment: we do not charge for shipping in order to make money on shipping.

Tip: rent for longer

Shipping is the same whether you rent for three days or three weeks. The longer the rental, the smaller the share of the bill that is shipping. And however short the rental: shipping is never more than half the rental price. If the real cost comes to more than that, we cover the difference.

Unfortunately we cannot guarantee a specific delivery time for any of our delivery services. We send the parcel in time for it to arrive no later than the arrival day you chose — but it may turn up at any point during that day. With home delivery PostNord delivers right up to 22:00 in the evening.

This applies to our standard shipping options. If your order needs to arrive at a specific time, write it under "Add a message" at checkout and we will contact you to see whether we can find a solution.

We guarantee that we ship your order on time, using a delivery method that should get the equipment to you on the arrival day you chose. If we are late sending it, that is on us — we will get in touch and sort it out with you.

Delivery itself is outside our control. Our delivery partners are of high quality, but things do sometimes go wrong, and weather and other external circumstances can play a part. We do not automatically see that a parcel is stuck — so if you notice the delivery is about to fail, get in touch with us or contact PostNord directly. If you could not use the equipment, we reduce the rental for that time.

The safest plan before something important is still to choose an arrival day one or two days before you actually need the equipment — then you have a buffer, at a relatively small extra cost.

If your shipment is delayed because of a mistake by the carrier, we can offer a refund of the outbound shipping cost, and either extend your order by the length of the delay or refund you for the part of the rental period the equipment did not arrive in time for.

If the parcel arrives too late for you to use it, we can recall the parcel and issue a full refund. In many cases we can also send out a replacement order to meet you at a different destination, if your order was for a trip and the delay means the parcel arrives after you have left.