Taking the equipment abroad

The products are covered by Flexfoto's all-risk cover during your rental. That includes damage caused by dropping them, spilling water and so on. Total loss of the equipment is also covered, as long as normal care has been taken — normal care means you cannot leave the equipment on a park bench, in which case you become liable for the full cost of buying replacement equipment. If you are robbed out of a locked car, for example, the cover does apply.

If the insurance covers the damage you pay 1,500 SEK per damage event — never more.

In the event of theft, a police report is a condition for the insurance to pay compensation. Without a police report you are liable for the full value of the equipment. The same applies if the equipment was used outside the region you selected when booking, if accompanying accessories do not come back, or if the equipment was lent out or sub-let to someone else.

Whatever has happened: tell us immediately. We do not charge any rental fees while the equipment is being repaired, as long as you tell us about the damagebefore you send the lens back.

For most lenses we include a UV filter to protect the front element.

We hope every renter, all-risk cover or not, is careful with the equipment during the rental — the time we cannot rent equipment out because it is being repaired or handled by our insurer is still expensive time. We will not invoice you for it, but we do humbly ask that you look after the equipment as if it were your own!

Send us an email about the damage within 24 hours of collecting the parcel. We will look at whether we can send you a replacement product, or simply note the damage. If the damage is such that you cannot use the equipment, we will refund the full cost of the damaged products — after we have verified the damage once the product is back with us.

Short answer: two journeys instead of one, heavy and insured goods — and flat shipping prices set below our own cost.

In an ordinary web shop the parcel travels one way. With us it always travels two: out to you, and home to us again. That alone doubles the cost compared with the shipping prices you are used to.

This is what is included:

The return shipping. You never pay extra to send it back. You choose whether to drop the parcel at a PostNord service point or book a pickup at your door — pickup is included for everyone, whichever way you chose to receive the delivery.

Proper packaging. The equipment travels in a protective hard case, not in a bag. That makes the parcels heavy and bulky — and PostNord charges by weight and size.

Insured for replacement value, both ways. Every shipment is insured for what the equipment costs to buy new, the whole time PostNord has it — out to you and home to us again. If a 40,000 SEK lens is crushed in transit, the insurance covers it, not you.

PostNord's best services. We ship with strict identity checks — only the person who signed the rental agreement can collect the parcel — plus fast delivery and full flexibility for you as the recipient. In the PostNord app you can redirect it to another service point or pick a time for home delivery.

Nordic Swan Ecolabelled and carbon-offset transport.We use only PostNord's Nordic Swan Ecolabelled delivery methods, and carbon-offset on top of that.

Shipping is not a revenue stream

Shipping is priced in five fixed steps by how large the shipment is, and you see which one applies right in the cart. The price is the same wherever in Sweden you live — we charge nothing extra for distance. What decides the step is the shipment’s size: PostNord charges for the GREATER of the parcel’s real weight and its volumetric weight, and a hard case is light but bulky, so size usually decides rather than weight. All five steps sit below what PostNord invoices us for the same shipment: we do not charge for shipping in order to make money on shipping.

Tip: rent for longer

Shipping is the same whether you rent for three days or three weeks. The longer the rental, the smaller the share of the bill that is shipping. And however short the rental: shipping is never more than half the rental price. If the real cost comes to more than that, we cover the difference.